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FAQ
Frequently asked questions
Placing & Managing Orders
Shipping & Delivery
Products & Services
Returns & Exchanges
Customer Care & Feedback
Yes! We strongly recommend that you request samples prior to purchasing your products. Click the 'Request Samples' button from any page to select a batch and let us know where to send it. If there are specific items you would like to receive, leave us a note in the comments section and we will add them to your batch. Samples are free with standard shipping. If you need them sooner, select the express option and just pay for shipping!
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When you reach the checkout page, you will see a field that reads "Enter a promo code." Type in your code to apply the discount and your cart will update automatically.
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For large volume orders over $2,000 or to learn more about joining our distributor network, connect with our Sales or Customer Service Representatives at emarketing@flairpackaging.com(mailto:emarketing@flairpackaging.com?subject=Large volume order request)
When your order is ready to ship, we will send an email that includes your invoice and tracking number. Our products are shipped with Canpar, and can be tracked on their website platform.
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Orders may be canceled at no extra charge, but require authorization by a Flair representative to be processed.
To cancel, review our Return & Refund Policy b(undefined)elow and connect with us at emarketing@flairpackaging.com (mailto:emarketing@flairpackaging.com?subject=Return Request)to have your cancellation authorized.
Log-in to your account and open the my account
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Click the order number that you wish to print the invoice, then click "View Invoice"
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Click print to print the invoice
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